Privacy Policy
Last updated: January 20, 2024
1. Introduction
Spywidow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitor monitoring platform.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and email address when you create an account
- Payment information processed securely through Stripe
- Company name and website URL
- Competitor URLs you choose to monitor
- Communication preferences and notification settings
Usage Data
We automatically collect certain information about your device and how you interact with our service, including IP address, browser type, pages visited, and time spent on pages.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related notifications
- Monitor competitor websites on your behalf
- Send you technical notices, updates, and security alerts
- Respond to your comments, questions, and customer service requests
- Detect, prevent, and address technical issues and fraudulent activity
4. Data Storage and Security
Your data is stored securely using Supabase, a trusted cloud infrastructure provider. We implement industry-standard security measures including encryption at rest and in transit, secure authentication protocols, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
We use the following third-party services that may collect information:
- Stripe: For payment processing (subject to Stripe's Privacy Policy)
- Supabase: For data storage and authentication
- Slack: For webhook notifications (if configured by user)
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at privacy@spywidow.com.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Export your data in a portable format
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. See our Cookie Policy for more details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@spywidow.com